Your Questions Answered
Delivery costs depend on the package weight and destination. Additionally, you can calculate delivery costs during checkout on our website.
We use Australia Post exclusively for all deliveries. Therefore, delivery times depend on their schedule and reliability.
Delivery times depend on Australia Post’s schedule and vary by location and delivery method. Domestic metro orders arrive within 3-5 business days. Regional deliveries take slightly longer, while international orders may take 7-21 business days.
If you need to modify your delivery address, contact us immediately at info@empulsesports.com. We’ll do our best to accommodate changes, but we cannot guarantee adjustments once Australia Post processes the order.
If your package is damaged or lost, promptly contact our customer service team. We will collaborate with Australia Post to resolve the issue and ensure your satisfaction.
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