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We offer a 14-day return period from the date of purchase for eligible items, as outlined in our Returns and Exchanges Policy.

• Defective Items: Eligible for a refund or exchange within 14 days, subject to assessment by our team.
• Stocked Items: Refunds or exchanges are available within 14 days, provided the items are unopened, undamaged, unworn, and in their original packaging with labels and tags intact.
• Custom-Made or Personalised Items: Refunds are only available if the item is defective. Due to the made-to-order nature of these products, refunds or exchanges for change of mind are not permitted.

For more details, please contact us at info@empulsesports.com, and we will respond within 24 hours.

To qualify for a return, items must be unused, unmarked, and returned in the pristine condition in which they were received, including original packaging. A receipt or proof of purchase is required for all returns. Items showing signs of use, damage, or missing parts (not attributed to our error) may be subject to partial refunds or may be deemed non-refundable. Returns initiated after 14 days from delivery will be assessed on a case-by-case basis. All Returns and Exchanges are subject to our Policy

Kindly note that the cost of returning an item to Empulse Sports is the customer’s responsibility. We recommend securely repackaging your item to prevent any damage during transit and retaining proof of postage until the return has been processed and confirmed by our team.

Please note that refunds or exchanges cannot be processed for clearance sale items or custom-made or personalised products. Custom-made or personalised items are non-refundable unless they are defective, as outlined in our Returns and Exchanges Policy.

Upon receiving and thoroughly inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be promptly processed, and a credit will be applied to your original method of payment within a specified number of days.

If you experience delays in receiving your refund, we advise reviewing your bank account, contacting your credit card company, and consulting your bank, as there may be some processing time before a refund is posted. Should the refund remain unresolved, please reach out to us at info@empulsesports.com.

We facilitate exchanges for items that are defective or damaged. Should you require an exchange for the same item we will provide the necessary details for the exchange process. We do not allow for change-of-mind exchanges, once the initial 14-day purchasing window has passed.

The delivery time for exchanged products may vary depending on your geographical location.

We appreciate your trust in choosing Empulse Sports and are committed to ensuring a smooth, professional, and satisfying customer experience. Here’s to many enjoyable adventures with your new Empulse Sports towel!

The delivery time for exchanged products may vary depending on your geographical location.

Contact Us: For any additional queries or detailed information about our delivery policies, please reach out to us at info@empulsesports.com. Our dedicated team stands ready to assist you, ensuring a smooth and enjoyable shopping experience with Empulse Sports. Follow us on Instagram and Facebook.