👋 Step into Style !

By embracing these Terms of Service, you’re letting us know that you’re of legal age to make transactions in your state or province, or you have the authority to grant such permission to minors under your care. Please refrain from using our products for any unlawful purposes or violating any applicable laws. Keep in mind that destructive code like worms or viruses isn’t our thing either. Any breach of these terms will lead to a necessary discontinuation of our services.

We’re here to serve you, but we reserve the right to refuse service when necessary and at our absolute discretion. Remember, your content (excluding credit card information) may undergo transfer, and credit card information is always encrypted for security. Our service and content come with certain guidelines – please don’t reproduce, duplicate, or exploit them without our written permission. We’re all about transparency; any changes to these terms will be communicated effectively.

We strive for accuracy, but sometimes errors happen. Information on our site might not always be accurate, complete, or up to date. Certain historical information might be available, but it’s important to rely on primarily, more accurate sources for your decisions. Change is constant; we might update our site, but it’s your responsibility to stay informed.

Prices may change, and we might modify or discontinue services, striving to keep you informed. We’re not responsible for any impact these changes might have on you or third parties. Regularly check our website for any price updates.

Some products are exclusive to our website and subject to our Return Policy. While we aim to display product colours accurately, keep in mind that monitors might differ. We might limit sales for fairness, and product descriptions and prices can change. Rest assured, we’re all about fairness and quality.

We maintain the right to refuse orders, limit quantities, and update your information for accuracy. You’re responsible for keeping your info current to ensure smooth transactions. For more details, please explore our Returns Policy.

We offer tools from third parties with no control over their content. Using these tools is at your discretion, and new features will also follow these terms.

Content, products, and services from third parties are available through our Service. Links to third-party sites are outside our control, and we’re not liable for their content. Exercise caution and understand third-party policies before engaging in any transactions.

We love your feedback! By sharing it, you grant us usage rights to improve our services. We might monitor or remove content that doesn’t meet our guidelines, so please contribute responsibly. We reserve the right to remove or edit any content prior to publishing. Please share your feedback on: info@empulsesports.com

Your personal information is handled as per our Privacy Policy.

We’re committed to accuracy but might encounter errors. Changes might occur without notice. Your use of the Service means you accept these changes.

Please use our site responsibly and refrain from prohibited actions. We don’t tolerate harmful behavior or misuse of our services.

We can’t guarantee an uninterrupted service, but your feedback helps us improve. Our products and services are provided “as is,” and we’re not liable for unforeseen issues. Our liability is limited as permitted by law.

Please refer to our Refunds and Returns Policy.

At Empulse Sports, we ship our products globally. We’re committed to bringing your chosen products right to your preferred delivery location, within the timeframe we initially outlined. While we can’t promise exact delivery dates, we strive to meet your expectations and ensure a smooth process. Keep an eye on your inbox for tracking details once your order is in motion. Please note, we are at the mercy of our chosen delivery carrier Australia Post, and are as such, subject to their accuracy and expediency. We aim to keep you informed about any delays and ensure a seamless customer experience.

 

Soccer Uniforms
Production Time:

• Non-Customized Orders: Typically processed within 5-7 business days.
• Customized Orders: Allow up to 15-20 business days for production.
• Fully Sublimated Uniforms & Team Packages: Once approved, these take approximately 15-20 business days to complete.

Delivery Timeframes for Customized Products:

• Standard (Ocean Freight): 4-6 weeks
• Express (Air Freight): 7-10 days
• Please note that customs fees may apply, which are beyond our control.

Dispatch & Tracking:

• Orders are dispatched within 24 hours after completion.
• Tracking information will be sent via email and can be monitored through our courier’s tracking system.
• For further details, please visit our Shipping Page.

 

Drinkware

Production Time:

• Non-Customized Orders: Typically processed within 5 business days.
• Customized Orders: Allow up to 15-20 business days for production.

Delivery Timeframes for Customized Products:

• Standard (Ocean Freight): 4-6 weeks
• Express (Air Freight): 7-10 days
• Please be aware that customs fees may apply and are beyond our control.

Dispatch & Tracking:

Orders are dispatched within 24 hours after production is completed.

Tracking details will be provided via email once the finished goods arrive in Australia.

For more information, please visit our Shipping Page.

Hats & Hoodies
Production Time:

• Non-Customized and Customized Orders: Typically processed within 5-7 business days.

Delivery Timeframes:

• Standard (Ocean Freight): 5-30 business days

* These shipping times are estimates, not guarantees.

 

Tracking:

• Tracking information will be sent via email and can be monitored through our courier’s tracking system.
• For further details, please visit our Shipping Page.

In cases where unforeseen circumstances might affect our estimated delivery date, rest assured, we’ll do our best to keep you informed. However, please note that we won’t hold liability, within the bounds of applicable law, for any consequences arising from delays.

• Granting ‘Authority to Leave’: Your Convenience, Your Call

We value your convenience. If you decide to grant us ‘authority to leave,’ you’re authorizing us and our trusted couriers to drop off your order at your doorstep, reception, or as per your instructions – without requiring your signature. This means you can go about your day without having to wait around.

By granting this authority, you acknowledge and accept that we, along with our couriers, are released from any responsibility once the order is delivered and left at your designated spot. At this point, the responsibility shifts to you. It’s all about making the process smooth and seamless for you.

At Empulse Sports, we strive to ensure our customers are satisfied with their purchases. Please read our returns and exchanges policy carefully.

Eligible Countries

Our returns and exchanges policy applies to customers in Australia, New Zealand, and the United States.

Returns

We accept returns for defective products only. If you receive a defective item, please contact us within 30 days of receipt to initiate the return process. Non-defective products, including personalized or custom-designed items, are not eligible for returns.To initiate a return for a defective product:

• Contact our customer service team via info@empulsesports.com within 30 days of receiving your order.
  
• Provide your order number, details of the defect, and, if possible, a photo of the issue.
  
• Upon approval, you will receive instructions on how to return the item to us.
  

Please Note:

• Return shipping is the responsibility of the customer.
  
• Returns are processed via mail.
  
• A restocking fee of 10% of the product price applies.
  

ExchangesWe offer exchanges for items in new condition that meet our return eligibility criteria. Personalized or custom-designed products are excluded from exchanges.To request an exchange:

• Contact us within 30 days of receiving your item.
  
• Ensure the item is unused, in its original packaging, and in new condition.
  
• Follow the instructions provided by our customer service team to send back the product.
  

Refund Processing Time:Refunds for eligible returns are processed within 7 days of receiving the returned item.Conditions

• Products must be in new condition and returned within 30 days of the original delivery date.
  
• We do not accept returns or exchanges for personalized or custom products, unless they are defective.
  
• All return and exchange requests must be initiated within 30 days of purchase.

We want your products to arrive in pristine condition. When opening your package, take a moment to handle it with care, especially if using any sharp tools. This extra bit of caution ensures your product is unharmed and ready to serve you.

Your convenience and satisfaction are paramount to us. We’re dedicated to providing a delivery experience that aligns with your needs and preferences.

Commitment remains constant, our terms, adaptive. Periodically, we refine these terms to enhance your experience, respond to market dynamics, and elevate our service standards.

Questions about these terms? Contact us at info@empulsesports.com. Your journey with us is our priority!